tag:blogger.com,1999:blog-13520324.post3612719032616448191..comments2024-03-21T13:15:26.838-04:00Comments on The Rural Blog: Rural writer has trouble keeping connected, finds Windstream may be canceling some rural upgradesMelissa Patrickhttp://www.blogger.com/profile/01558431327921705882noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-13520324.post-59623063893980262742013-04-17T21:25:08.126-04:002013-04-17T21:25:08.126-04:00Yep, I feel your pain. I also live in a rural are...Yep, I feel your pain. I also live in a rural area serviced by Windstream - Bosque County, Texas. Out here they advertise speeds of 12 MBPS. I rarely get that but that is definitely what I pay for every month. If a cable company can claim "theft of service" why can't we claim "theft of promised speed"? I am a full time employee of the Seton Hospitals in Austin, Texas. I QA medical reports and have multiple programs running while I do my job, but once the speed gets below a certain amount I can no longer get the reports to transfer to me. Twice in the last week I was not able to work for periods up to 1-1/2 hours. I call and call but my pleas fall on deaf ears. The last time I called I asked for the address of the CEO of Windstream. The service guy paused and then said "they don't give us that information." Yeah, I bet they don't! Darla Deennoreply@blogger.com