Outdated 911 systems mean dispatchers sometimes misdirect help. Two technologies could provide solutions.

Outdated technology limits dispatchers' effectiveness.
(FirstNet photo)

In an emergency, most people call 911 and expect a dispatcher to answer the call and send help to the correct place. But U.S. emergency centers are facing their own crisis and not every dispatch is getting sent to the right place, reports Chris Teale of Route Fifty. "With outdated technology that is prone to outages, as well as low staffing and maps that may not be up to date with the newest streets," emergency responders are sometimes misdirected. Many 911 services still rely on 1980s technology, with many rural communities lagging behind their urban counterparts.

The situation sounds dire, but "experts say there’s a possible solution to these problems," Teale explains. "The interplay of two technologies —FirstNet and Next Generation 911 — could help bolster 911 dispatching and bring it up to date. . . . But it will take time, money and political support to make it a reality -- even though there is broad agreement on the issues dispatchers face."

FirstNet "gives public safety agencies their own interoperable broadband network in partnership with AT&T," Teale explains. "It covers more than 2.97 million square miles across every state and territory, and was created after the Sept. 11, 2001, terrorist attacks highlighted shortcomings in emergency response communications networks." FirstNet technology could benefit rural America where its high-power towers and satellites can reach more remote places faster and more accurately.

From better location services to the ability to receive scene photos or texts from callers, Next Generation 911-technology helps dispatchers and emergency responders locate and manage a crisis more effectively. FirstNet's dedicated connections work in tandem with Next Generation's features. But the systems can be cost-prohibitive for communities. Teale adds, "Some have urged the federal government to step in and bear some of that cost."