Landline use might be fading, but many rural residents still rely on it during power outages and emergencies

Landlines don't go down during power
outages. (Photo by A. Spratt, Unsplash)

When emergencies strike in remote areas, the unreliability of cell phone and broadband services can become a stark reality, which is why many rural residents want to keep their landlines. "The number of landline users has plummeted, and providers are looking at transitioning customers to cellphones or home telephone service over broadband connections," reports Heather Kelly for The Washington Post. "But for millions of people, newer alternatives are either unavailable, too expensive, or are unreliable when it matters most: in an emergency."

Because landline phones use copper lines to transfer electricity, "as long as a phone is corded or charged, it will work during a power outage," Kelly explains. "Landlines are unaffected by power outages, making them a necessary backstop in rural areas. Many of those same areas have inadequate cellular or internet coverage."

Enumclaw in King County, Wash., sits in
the shadowof Mt. Rainier. (Wikipedia map)

About a quarter of Americans still have a landline, but far fewer rely on it for daily use. "The largest group of people holding onto their landlines are 65 and older," Kelly reports. "Susan Reiter has had a landline in her Enumclaw, Wash., home since 1978. The power goes out multiple times a year, says Reiter, usually caused by fierce wind and other weather events. But the landline always works, she says, making it her best option if there's an emergency and she needs to call 911."

AT&T is one company looking to cut costs by cutting landline service. It asked the California Public Utilities Commission to "end its obligation to provide landline service in parts of the state," Kelly adds. "Hundreds of California residents called into CPUC public meetings. . . .The vast majority said maintaining landline service was a safety issue, citing power outages, wildfires and floods as times when their landlines are the only way to reach 911 or get information on evacuations."

As calling options evolve, replacing landlines as an emergency stopgap seems possible; however, getting people to trust newer technology may be tricky. "Apple added a satellite-connected emergency response service to the iPhone 14 in 2022," Kelly reports. "For people with a landline they've had for decades, the promise of new technology doesn't compete with the security of something that has worked for so long."