Monday, August 09, 2021

Feds, pursuing right-to-repair laws, want to hear your horror stories about trying to fix farm implements, other devices

President Biden recently signed an executive order that asked the Federal Trade Commission to tackle right-to-repair laws long sought by farmers and other users of complex equipment. Now, the FTC wants to hear from you. "If you’ve ever had a warranty issue that never quite felt right — for instance, a company claiming you voided your computer’s warranty by letting a friend fix it — the FTC wants to know about it," writes Chris Velazco for The Washington Post

You can submit a complaint at reportfraud.ftc.gov. And don't skimp on the gory details: FTC spokesperson Juliana Gruenwald Henderson told the Post that they encourage people to provide "as much detail as possible."

If the FTC ultimately passes right-to-repair laws, "you might be able to easily fix your own ailing gadgets with official repair manuals and parts," Velazco reports. "Not exactly the handy type? That’s okay — you may also have access to a wider array of third-party repair shops and technicians to help you instead."

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